Cancellation, Refund & Return Policy

Thank you for choosing CHENNAI AQUA STUDIO. By placing an order on our website, you agree to the terms outlined in this Cancellation, Refund & No-Return Policy.

1. No Returns

We do not accept returns on any products sold through our website.

This policy applies to:

• Fertilizers, supplements, and aquarium care products
• Live plants and aquatic products (if applicable)
• Products where return handling, storage, contamination risk, or product integrity make returns unsuitable

Please review your order carefully before placing it.

2. Order Cancellation

We do not guarantee order cancellation once an order has been placed.

If you wish to request a cancellation, you must contact us immediately:

WhatsApp: +91 9840270712

Cancellation requests may only be considered if the order has not yet been processed, packed, booked, or dispatched.

Once an order enters processing, packing, booking, or dispatch, cancellation may no longer be possible.

3. Refunds Are Limited and Reviewed Case-by-Case

We do not provide automatic refunds.

Refund requests may be considered only under limited circumstances, including:

• Wrong product delivered
• Product arriving materially damaged during transit
• Product being materially defective at the time of delivery
• Any other exceptional issue that may justify a refund after review

All refund requests are reviewed case-by-case after evaluating the evidence provided by the customer.

4. Unboxing Video Is Mandatory

To report any issue related to:

• Damage
• Defects
• Missing items
• Wrong products
• Leakage
• Transit-related issues

You must provide a clear, continuous unboxing video.

The unboxing video must:

• Begin before opening the outer package
• Clearly show the shipping label and package condition
• Show the package being opened in one continuous recording
• Clearly display all items received
• Clearly capture the issue being reported

Claims submitted without a proper unboxing video may not be eligible for review.

5. Reporting Timeline

The unboxing video and claim details must be shared as soon as the package is received and opened.

To avoid any confusion:

• Claims should be submitted promptly on the day of delivery
• Claims raised after an unreasonable delay may not qualify for review, especially where product condition may have changed after delivery

6. Claim Review Process

Once we receive your claim and unboxing video, our team will review:

• Condition of the outer package
• Condition of the product at opening
• Nature of the reported issue
• Time taken to report the issue
• Order and shipping details
• Any other relevant information

Please note:

Submission of an unboxing video does not automatically guarantee approval of a refund.

7. Refund Outcome

If we determine that a refund is justified, we may provide one of the following solutions at our discretion:

• Full refund
• Partial refund
• Store credit
• Replacement (where operationally possible)
• Any other fair resolution appropriate to the situation

Approved refunds will be processed through the original payment method, unless otherwise agreed.

8. Situations That May Not Qualify for Refund

Refund requests may be refused if:

• No valid unboxing video is provided
• The issue is reported after an unreasonable delay
• Product appears to have been mishandled after delivery
• Incorrect or incomplete shipping information was provided
• Delivery was delayed because the customer was unavailable
• The issue resulted from factors outside our control after successful delivery

9. No Return Shipping

As returns are not accepted, customers should not send products back unless we have specifically instructed them to do so in writing.

Any product returned without prior written approval may:

• Not be accepted
• Not be processed
• Not be reimbursed

10. Contact for Claims & Cancellation Requests

CHENNAI AQUA STUDIO

Email: chennaiaquastudio@gmail.com

WhatsApp: +91 9840270712

When contacting us, please include:

• Order number
• Name used for the order
• Brief description of the issue
• Unboxing video and relevant photos (if applicable)

11. Policy Updates

We reserve the right to update or revise this Cancellation, Refund & No-Return Policy at any time for operational, legal, or service reasons.

Any updated version becomes effective immediately upon being posted on this page unless stated otherwise.

12. Statutory Rights

Nothing in this policy is intended to limit any non-waivable rights available to consumers under applicable laws.