{"title":"Cancellation, Refund \u0026 Return Policy","description":"\u003ch1 data-section-id=\"1jr03sv\" data-start=\"135\" data-end=\"173\"\u003eCancellation, Refund \u0026amp; Return Policy\u003c\/h1\u003e\n\u003cp data-start=\"175\" data-end=\"339\"\u003eThank you for choosing \u003cstrong data-start=\"198\" data-end=\"221\"\u003eCHENNAI AQUA STUDIO\u003c\/strong\u003e. By placing an order on our website, you agree to the terms outlined in this Cancellation, Refund \u0026amp; No-Return Policy.\u003c\/p\u003e\n\u003ch2 data-section-id=\"1srhraa\" data-start=\"346\" data-end=\"362\"\u003e1. No Returns\u003c\/h2\u003e\n\u003cp data-start=\"364\" data-end=\"434\"\u003eWe \u003cstrong data-start=\"367\" data-end=\"392\"\u003edo not accept returns\u003c\/strong\u003e on any products sold through our website.\u003c\/p\u003e\n\u003cp data-start=\"436\" data-end=\"459\"\u003eThis policy applies to:\u003c\/p\u003e\n\u003cul data-start=\"461\" data-end=\"674\"\u003e\n\u003cli data-section-id=\"aekhps\" data-start=\"461\" data-end=\"515\"\u003eFertilizers, supplements, and aquarium care products\u003c\/li\u003e\n\u003cli data-section-id=\"bdf680\" data-start=\"516\" data-end=\"566\"\u003eLive plants and aquatic products (if applicable)\u003c\/li\u003e\n\u003cli data-section-id=\"1ciju8e\" data-start=\"567\" data-end=\"674\"\u003eProducts where return handling, storage, contamination risk, or product integrity make returns unsuitable\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"676\" data-end=\"729\"\u003ePlease review your order carefully before placing it.\u003c\/p\u003e\n\u003ch2 data-section-id=\"ueemu8\" data-start=\"736\" data-end=\"760\"\u003e2. Order Cancellation\u003c\/h2\u003e\n\u003cp data-start=\"762\" data-end=\"835\"\u003eWe do \u003cstrong data-start=\"768\" data-end=\"804\"\u003enot guarantee order cancellation\u003c\/strong\u003e once an order has been placed.\u003c\/p\u003e\n\u003cp data-start=\"837\" data-end=\"908\"\u003eIf you wish to request a cancellation, you must contact us immediately:\u003c\/p\u003e\n\u003cp data-start=\"910\" data-end=\"938\"\u003e\u003cstrong data-start=\"910\" data-end=\"923\"\u003eWhatsApp:\u003c\/strong\u003e +91 9840270712\u003c\/p\u003e\n\u003cp data-start=\"940\" data-end=\"1060\"\u003eCancellation requests may only be considered if the order has \u003cstrong data-start=\"1002\" data-end=\"1059\"\u003enot yet been processed, packed, booked, or dispatched\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-start=\"1062\" data-end=\"1165\"\u003eOnce an order enters processing, packing, booking, or dispatch, cancellation may no longer be possible.\u003c\/p\u003e\n\u003ch2 data-section-id=\"1iioqh8\" data-start=\"1172\" data-end=\"1223\"\u003e3. Refunds Are Limited and Reviewed Case-by-Case\u003c\/h2\u003e\n\u003cp data-start=\"1225\" data-end=\"1265\"\u003eWe do \u003cstrong data-start=\"1231\" data-end=\"1264\"\u003enot provide automatic refunds\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-start=\"1267\" data-end=\"1345\"\u003eRefund requests may be considered only under limited circumstances, including:\u003c\/p\u003e\n\u003cul data-start=\"1347\" data-end=\"1555\"\u003e\n\u003cli data-section-id=\"1p29pfo\" data-start=\"1347\" data-end=\"1372\"\u003eWrong product delivered\u003c\/li\u003e\n\u003cli data-section-id=\"fq9hs8\" data-start=\"1373\" data-end=\"1425\"\u003eProduct arriving materially damaged during transit\u003c\/li\u003e\n\u003cli data-section-id=\"kpk9ax\" data-start=\"1426\" data-end=\"1486\"\u003eProduct being materially defective at the time of delivery\u003c\/li\u003e\n\u003cli data-section-id=\"lc2wii\" data-start=\"1487\" data-end=\"1555\"\u003eAny other exceptional issue that may justify a refund after review\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"1557\" data-end=\"1662\"\u003eAll refund requests are reviewed \u003cstrong data-start=\"1590\" data-end=\"1606\"\u003ecase-by-case\u003c\/strong\u003e after evaluating the evidence provided by the customer.\u003c\/p\u003e\n\u003ch2 data-section-id=\"1bmgyr1\" data-start=\"1669\" data-end=\"1702\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003e4. Unboxing Video Is Mandatory\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-start=\"1704\" data-end=\"1735\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eTo report any issue related to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-start=\"1737\" data-end=\"1823\"\u003e\n\u003cli style=\"color: rgb(255, 42, 0);\" data-section-id=\"1ufym0z\" data-start=\"1737\" data-end=\"1745\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eDamage\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(255, 42, 0);\" data-section-id=\"1nivxwu\" data-start=\"1746\" data-end=\"1755\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eDefects\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(255, 42, 0);\" data-section-id=\"ge7362\" data-start=\"1756\" data-end=\"1771\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eMissing items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(255, 42, 0);\" data-section-id=\"1xubjjn\" data-start=\"1772\" data-end=\"1788\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eWrong products\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(255, 42, 0);\" data-section-id=\"ujvyq0\" data-start=\"1789\" data-end=\"1798\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eLeakage\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(255, 42, 0);\" data-section-id=\"1548cyv\" data-start=\"1799\" data-end=\"1823\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eTransit-related issues\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"1825\" data-end=\"1881\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eYou must provide a \u003cstrong data-start=\"1844\" data-end=\"1880\"\u003eclear, continuous unboxing video\u003c\/strong\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-start=\"1883\" data-end=\"1907\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eThe unboxing video must:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-start=\"1909\" data-end=\"2149\"\u003e\n\u003cli style=\"color: rgb(255, 42, 0);\" data-section-id=\"dxxziw\" data-start=\"1909\" data-end=\"1953\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eBegin \u003cstrong data-start=\"1917\" data-end=\"1953\"\u003ebefore opening the outer package\u003c\/strong\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(255, 42, 0);\" data-section-id=\"ox2dew\" data-start=\"1954\" data-end=\"2009\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eClearly show the shipping label and package condition\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(255, 42, 0);\" data-section-id=\"qr1rll\" data-start=\"2010\" data-end=\"2069\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eShow the package being opened in one continuous recording\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(255, 42, 0);\" data-section-id=\"abqjyu\" data-start=\"2070\" data-end=\"2106\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eClearly display all items received\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(255, 42, 0);\" data-section-id=\"yseqp4\" data-start=\"2107\" data-end=\"2149\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eClearly capture the issue being reported\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"2151\" data-end=\"2231\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003eClaims submitted without a proper unboxing video may not be eligible for review\u003c\/span\u003e.\u003c\/p\u003e\n\u003ch2 data-section-id=\"1ok5fuz\" data-start=\"2238\" data-end=\"2262\"\u003e5. Reporting Timeline\u003c\/h2\u003e\n\u003cp data-start=\"2264\" data-end=\"2366\"\u003eThe unboxing video and claim details must be shared \u003cstrong data-start=\"2316\" data-end=\"2365\"\u003eas soon as the package is received and opened\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-start=\"2368\" data-end=\"2391\"\u003eTo avoid any confusion:\u003c\/p\u003e\n\u003cul data-start=\"2393\" data-end=\"2596\"\u003e\n\u003cli data-section-id=\"1aqtpa6\" data-start=\"2393\" data-end=\"2457\"\u003eClaims should be submitted \u003cstrong data-start=\"2422\" data-end=\"2457\"\u003epromptly on the day of delivery\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"vd5uy9\" data-start=\"2458\" data-end=\"2596\"\u003eClaims raised after an unreasonable delay may not qualify for review, especially where product condition may have changed after delivery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 data-section-id=\"19kbcw6\" data-start=\"2603\" data-end=\"2629\"\u003e6. Claim Review Process\u003c\/h2\u003e\n\u003cp data-start=\"2631\" data-end=\"2699\"\u003eOnce we receive your claim and unboxing video, our team will review:\u003c\/p\u003e\n\u003cul data-start=\"2701\" data-end=\"2897\"\u003e\n\u003cli data-section-id=\"1ycrlew\" data-start=\"2701\" data-end=\"2733\"\u003eCondition of the outer package\u003c\/li\u003e\n\u003cli data-section-id=\"w5ikpt\" data-start=\"2734\" data-end=\"2771\"\u003eCondition of the product at opening\u003c\/li\u003e\n\u003cli data-section-id=\"11uphp3\" data-start=\"2772\" data-end=\"2802\"\u003eNature of the reported issue\u003c\/li\u003e\n\u003cli data-section-id=\"y273dp\" data-start=\"2803\" data-end=\"2835\"\u003eTime taken to report the issue\u003c\/li\u003e\n\u003cli data-section-id=\"8vq525\" data-start=\"2836\" data-end=\"2864\"\u003eOrder and shipping details\u003c\/li\u003e\n\u003cli data-section-id=\"4jq8hx\" data-start=\"2865\" data-end=\"2897\"\u003eAny other relevant information\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"2899\" data-end=\"2911\"\u003ePlease note:\u003c\/p\u003e\n\u003cp data-start=\"2913\" data-end=\"3003\"\u003e\u003cstrong data-start=\"2913\" data-end=\"3003\"\u003eSubmission of an unboxing video does not automatically guarantee approval of a refund.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch2 data-section-id=\"tbn1i0\" data-start=\"3010\" data-end=\"3030\"\u003e7. Refund Outcome\u003c\/h2\u003e\n\u003cp data-start=\"3032\" data-end=\"3140\"\u003eIf we determine that a refund is justified, we may provide one of the following solutions at our discretion:\u003c\/p\u003e\n\u003cul data-start=\"3142\" data-end=\"3289\"\u003e\n\u003cli data-section-id=\"30xuc5\" data-start=\"3142\" data-end=\"3155\"\u003eFull refund\u003c\/li\u003e\n\u003cli data-section-id=\"r0j5kl\" data-start=\"3156\" data-end=\"3172\"\u003ePartial refund\u003c\/li\u003e\n\u003cli data-section-id=\"10kspay\" data-start=\"3173\" data-end=\"3187\"\u003eStore credit\u003c\/li\u003e\n\u003cli data-section-id=\"1id2kga\" data-start=\"3188\" data-end=\"3232\"\u003eReplacement (where operationally possible)\u003c\/li\u003e\n\u003cli data-section-id=\"1g22zmz\" data-start=\"3233\" data-end=\"3289\"\u003eAny other fair resolution appropriate to the situation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"3291\" data-end=\"3391\"\u003eApproved refunds will be processed through the \u003cstrong data-start=\"3338\" data-end=\"3365\"\u003eoriginal payment method\u003c\/strong\u003e, unless otherwise agreed.\u003c\/p\u003e\n\u003ch2 data-section-id=\"1lcpqit\" data-start=\"3398\" data-end=\"3446\"\u003e8. Situations That May Not Qualify for Refund\u003c\/h2\u003e\n\u003cp data-start=\"3448\" data-end=\"3482\"\u003eRefund requests may be refused if:\u003c\/p\u003e\n\u003cul data-start=\"3484\" data-end=\"3830\"\u003e\n\u003cli data-section-id=\"19r8ca5\" data-start=\"3484\" data-end=\"3521\"\u003eNo valid unboxing video is provided\u003c\/li\u003e\n\u003cli data-section-id=\"17uummu\" data-start=\"3522\" data-end=\"3573\"\u003eThe issue is reported after an unreasonable delay\u003c\/li\u003e\n\u003cli data-section-id=\"13ghf2j\" data-start=\"3574\" data-end=\"3630\"\u003eProduct appears to have been mishandled after delivery\u003c\/li\u003e\n\u003cli data-section-id=\"ju6kzy\" data-start=\"3631\" data-end=\"3690\"\u003eIncorrect or incomplete shipping information was provided\u003c\/li\u003e\n\u003cli data-section-id=\"ulbwl5\" data-start=\"3691\" data-end=\"3750\"\u003eDelivery was delayed because the customer was unavailable\u003c\/li\u003e\n\u003cli data-section-id=\"te2yxi\" data-start=\"3751\" data-end=\"3830\"\u003eThe issue resulted from factors outside our control after successful delivery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 data-section-id=\"1mf16tn\" data-start=\"3837\" data-end=\"3861\"\u003e9. No Return Shipping\u003c\/h2\u003e\n\u003cp data-start=\"3863\" data-end=\"4000\"\u003eAs returns are not accepted, customers should \u003cstrong data-start=\"3909\" data-end=\"3935\"\u003enot send products back\u003c\/strong\u003e unless we have specifically instructed them to do so in writing.\u003c\/p\u003e\n\u003cp data-start=\"4002\" data-end=\"4058\"\u003eAny product returned without prior written approval may:\u003c\/p\u003e\n\u003cul data-start=\"4060\" data-end=\"4116\"\u003e\n\u003cli data-section-id=\"xb982j\" data-start=\"4060\" data-end=\"4077\"\u003eNot be accepted\u003c\/li\u003e\n\u003cli data-section-id=\"16e6iwg\" data-start=\"4078\" data-end=\"4096\"\u003eNot be processed\u003c\/li\u003e\n\u003cli data-section-id=\"4rfwhq\" data-start=\"4097\" data-end=\"4116\"\u003eNot be reimbursed\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 data-section-id=\"1eupbsr\" data-start=\"4123\" data-end=\"4172\"\u003e10. Contact for Claims \u0026amp; Cancellation Requests\u003c\/h2\u003e\n\u003cp data-start=\"4174\" data-end=\"4197\"\u003e\u003cstrong data-start=\"4174\" data-end=\"4197\"\u003eCHENNAI AQUA STUDIO\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"4199\" data-end=\"4237\"\u003e\u003cstrong data-start=\"4199\" data-end=\"4209\"\u003eEmail:\u003c\/strong\u003e \u003ca data-start=\"4210\" data-end=\"4237\" class=\"decorated-link cursor-pointer\" rel=\"noopener\"\u003echennaiaquastudio@gmail.com\u003c\/a\u003e\u003c\/p\u003e\n\u003cp data-start=\"4239\" data-end=\"4267\"\u003e\u003cstrong data-start=\"4239\" data-end=\"4252\"\u003eWhatsApp:\u003c\/strong\u003e +91 9840270712\u003c\/p\u003e\n\u003cp data-start=\"4269\" data-end=\"4304\"\u003eWhen contacting us, please include:\u003c\/p\u003e\n\u003cul data-start=\"4306\" data-end=\"4432\"\u003e\n\u003cli data-section-id=\"14r2kx1\" data-start=\"4306\" data-end=\"4320\"\u003eOrder number\u003c\/li\u003e\n\u003cli data-section-id=\"171b9wk\" data-start=\"4321\" data-end=\"4346\"\u003eName used for the order\u003c\/li\u003e\n\u003cli data-section-id=\"1cixdgd\" data-start=\"4347\" data-end=\"4379\"\u003eBrief description of the issue\u003c\/li\u003e\n\u003cli data-section-id=\"ij0hbn\" data-start=\"4380\" data-end=\"4432\"\u003eUnboxing video and relevant photos (if applicable)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 data-section-id=\"13ic7jd\" data-start=\"4439\" data-end=\"4460\"\u003e11. Policy Updates\u003c\/h2\u003e\n\u003cp data-start=\"4462\" data-end=\"4603\"\u003eWe reserve the right to update or revise this Cancellation, Refund \u0026amp; No-Return Policy at any time for operational, legal, or service reasons.\u003c\/p\u003e\n\u003cp data-start=\"4605\" data-end=\"4710\"\u003eAny updated version becomes effective immediately upon being posted on this page unless stated otherwise.\u003c\/p\u003e\n\u003ch2 data-section-id=\"93i18\" data-start=\"4717\" data-end=\"4740\"\u003e12. Statutory Rights\u003c\/h2\u003e\n\u003cp data-start=\"4742\" data-end=\"4855\"\u003eNothing in this policy is intended to limit any non-waivable rights available to consumers under applicable laws.\u003c\/p\u003e","products":[],"url":"https:\/\/chennaiaquastudio.in\/collections\/cancellation-refund-return-policy.oembed","provider":"Chennai Aqua Studio","version":"1.0","type":"link"}